We are here to answer your questions and help you get protected
Whether you have questions about our services, need assistance with your account, or want to discuss your security needs, our team is ready to help.
Level 12, 456 Collins Street
Melbourne VIC 3000
Australia
Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Active subscribers receive round-the-clock monitoring and alerts regardless of business hours.
What to expect when you reach out to us
We aim to respond to all general enquiries within 24 business hours.
Urgent security matters are prioritised and typically addressed within 4 hours.
Complete Protection and Family Fortress members receive priority response times.
Questions about your subscription, billing, or account settings can be addressed through your secure dashboard or by emailing our support team.
Received an alert and want to verify its authenticity? Our team can confirm whether communications are genuinely from Rustic-space.
Not sure which protection plan suits your needs? We offer free consultations to help you make an informed decision.
Interested in corporate partnerships or reseller opportunities? Contact our business development team for more information.
Explore our protection plans and find the right solution for your security needs.
View Our Services