Privacy Policy

Rustic-space ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Complete forms on our website
• Subscribe to our newsletter
• Contact us with enquiries
• Use our card protection monitoring services

Personal Information

The personal information we collect may include:

• Name and contact details (email address, postal address)
• Payment information for subscription services
• Partial card numbers (last four digits only) for monitoring purposes
• Communication preferences
• Information you provide in correspondence with us

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• Device and browser type
• IP address
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Monitor for potential threats to your financial security
• Send you alerts and notifications about your account
• Respond to your enquiries and provide customer support
• Send you marketing communications (with your consent)
• Analyse usage patterns to improve our website and services
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• With financial institutions when investigating potential fraud (with your authorisation)
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure data centres with physical access controls
• Regular security assessments and audits
• Employee training on data protection practices
• Access controls limiting who can view your information

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Rustic-space
Level 12, 456 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]